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Right of withdrawal

§ 8 Revocation instruction

§ 8.1 Consumers have a fourteen day cancellation right.


Right of withdrawal

Right of revocation


You have the right to agree to this contract within fourteen days without giving reasons withdraw.

The period of revocation shall be fourteen days from the date on which you or a third party you designate, which is not the carrier, has or has possessed the last product.

To exercise your right of revocation, you must contact us

Company PROLUMENA ​​s.r.o.

 Ná Vyhlidce 73 - 36001 Karlovy Vary (Karlsbad) / Czech Republic /


Tel. 00420 353 590 258 / FAX: 00420 353 228 183

By means of a clear statement (eg a letter, fax or e-mail sent by mail) about your decision to revoke this contract. You can use the enclosed sample revocation form, but this is not required.

In order to maintain the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the end of the revocation period.

Consequences of revocation

If you revoke this agreement, we will pay you all the payments we have received from you, including the delivery costs (except for the additional costs resulting from the fact that you have chosen a different type of delivery than the most favorable standard delivery offered by us ) Within a period of fourteen days from the date on which the notice of revocation of this contract has been received by us. For such repayment, we use the same payment you used in the original transaction, unless you have expressly agreed otherwise; In no case will you be charged for these repayment fees. We may refuse the repayment until we have recovered the goods or until you have proved that you have returned the goods, whichever is earlier.

You must return the goods to us immediately or in any case no later than fourteen days from the date on which you inform us of the revocation of this contract. The deadline is respected when you send the goods before the end of the deadline of 14 days. YOU have to pay all shipping costs of returning the goods.

You’re only liable for any loss of value of the goods if this loss in value is attributable to a handling which is not necessary for the purpose of checking the quality, characteristics and functioning of the goods.


§ 8.3 Please avoid damage and contamination. As a rule, it will not be necessary to assemble a chandelier to assess the quality of the goods.

Packing a crystal chandelier requires great caution and a packaging system that allows maximum security during shipping. We kindly ask you to take photos when unpacking, so that you will be able to know how the chandelier has to be packed in case of need. Please try to pack the chandelier again exactly as we have sent it to you, because only then is ensured that it does not come to shipping damages during the return. Be sure to keep all packing materials until you are sure that you keep the chandelier.

If possible, please return the goods to us in original packaging with all accessories and all packaging components. If necessary, use the protective outer packaging (additional box in which the carton was with the goods) if it was included in the delivery. If you no longer own the original packaging (which we do not hope to be frankly), please provide adequate packaging to ensure adequate protection against transport damage in order to avoid damage claims due to defective packaging.

§ 8.4 Please note that the conditions specified in paragraph 8.3 are not a prerequisite for the effective exercise of the right of revocation.