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Shipping and Charges

If the total value in the basket of your order is higher than 500, - EUR, the shipping within the European Union is free.
f the total value is less than 500, - EUR, you can find the shipping costs / shipping category after you have added goods to the cart and select a destination country. The shipping costs shown here are always valid for ALL products currently in the shopping cart. (Please remove individual products as needed.)

Shipping categories (caused by weight an package volume)

Free shipping within Czech Republic
Group EU2: Poland / Slovakia 
         250,00 Kč          270,00 Kč          360,00 Kč          390,00 Kč          460,00 Kč
             10,00 €              10,80 €              14,40 €              15,60 €              18,40 €
Group EU3: Austria / Bulgaria / Croatia / Cyprus / Denmark / Estonia / France / Germany / Hungary / Ireland / Italy / Latvia / Luxembourg / Netherlands / Slovenia
         500,00 Kč          600,00 Kč          900,00 Kč       1 000,00 Kč       1 300,00 Kč
             20,00 €              24,00 €              36,00 €              40,00 €              52,00 €
Group EU4: Finland / Greece / Lithuania / Malta / Portugal / Romania / Spain / Sweden /   United Kingdom / Belgium 
         700,00 Kč       1 000,00 Kč       1 500,00 Kč       1 800,00 Kč       2 500,00 Kč
             28,00 €              40,00 €              60,00 €              72,00 €            100,00 €

Worldwide shipping? Yes possible!
Please contact us to get you individual price offer for shipping to each country all over the world!


What does PROLUMENA ​​shipping mean?
We always use the most optimal solution for you when shipping!

Unfortunately, shipping of crystal chandeliers is not quite as easy as shipping shoes or books because they are often shipped in larger packages. For more than 25 years we have gained the highest level of experience in how to optimally package chandeliers so that they arrive safely. As we often pack chandeliers even more securely than manufacturers, we can usually select the shipping service provider only when we have the final package available in our store. Because only then we have the exact package dimensions and weight available.

PROLUMENA ​​shipping means that WE decide individually each time whether we send the goods by UPS, with the Czech POST, DHL, FEDEX or a forwarding company. In any case, it will always be the best solution for you and us.

Just ask us, if you want to get more information!

delivery times
We are quite honest here, and do not want to confuse or "outsmart" by concealing or vague statements!

Unfortunately, the more than 15000 candlesticks and lamps from our overall program cannot always be available in the warehouse. Many chandeliers or lamps are produced after we have received a binding order from you. The duration of production depends on the one hand on the manufacturer, on the other hand also on how high the current order situation in the factory is. For each lamp, therefore, you'll find in the details how long it takes to produce the chandelier: standard production time (if not available in stock) or in the overview directly under the chandelier.

The additional time for shipping depends on the destination country. Usually this is between 4-9 days.

Please ask us if a faster delivery is mandatory. Sometimes we can get chandeliers a little faster. However, we can only give this information in an actual inquiry period.

payment methods

Cash payment, if you pick up the goods from us in the store in Karlovy Vary

By bank transfer (wire transfer) You can transfer the money to our bank account (CSOB / Ceskoslovenska obchodni banka, a.s.) by SEPA transfer. If your bank is no member in the SEPA area, you’ve to use OUR regarding costs for that transfer.

The account number for transfers in EURO is CZ0703000000000214790845. Use your order number as a purpose of payment. Once the money has been deposited in our account, we will arrange the production – or if the chandelier is in stock – start with the shipment. Please do not transfer other currencies on that account.

PayPal - as usual over the steps offered in the e-shop   (or recipient of your PayPal payment  info@prolumena.com  

Online payment by credit card via the e-shop integrated payment portal.

Online payment by credit card via a link that you receive individually from us by e-mail. With this payment you will be connected directly to the portal of our bank (CSOB).

The delivered goods remain the property of the seller until full payment of the purchase price in accordance with the applicable provisions of §§ 443 - 446 HGB. z. § 601 HGB z. our property.

Of course, we are happy to answer any questions regarding delivery, shipping terms and mode of payment.

Your PROLUMENA ​​team